Cloud contact center

The contact center platform built for how customers actually call.

Inbound, outbound, and AI voice agents in one browser-based workspace. No desk phones, no bolt-ons, no compliance surprises.

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Built for scale

Load-tested for burst call volume

Browser-based

Any browser, zero desk phones

Multi-tenant

Isolated data and settings per tenant

Visual IVR

Drag-and-drop call flows, no code

One platform

Everything a contact center runs on, without the integration tax.

Inbound

Route every call to the right person, first time.

ACD queues with skills-based routing
Visual IVR builder, no code
Live queue and agent monitoring

Outbound

Run campaigns at the pace your team can close.

Preview, progressive, power, and predictive dialing
Campaign lists, dispositions, and callbacks
Compliance checks on every dial

AI Agents

Let AI voice agents take the calls that don't need a human.

Native AI agents, inbound and outbound
Warm transfer to a live agent with context
Full transcripts and summaries

AI voice agents

AI that answers, resolves, and knows when to hand off.

Native AI agents handle tier-one calls end to end, inbound or outbound. When a human is needed, the call transfers warm with the full transcript attached.

Runs on the same queues, campaigns, and reporting as your people
Every call transcribed, summarized, and searchable
Guardrails and escalation rules you control per tenant

AI agent Thanks for calling Northwind. I can help with billing, orders, or returns. What do you need?

Customer I was charged twice for order 4471.

AI agent I see two charges on the 14th. I've refunded the duplicate. It will post in 3 to 5 days.

Customer Great. Can I also change my delivery address?

AI agent That needs a verified agent. Transferring you to Maria now with your order details.

Transferring to Maria · context attached

Outbound dialer

Four dialing modes. One campaign engine. Pick the pace per list.

Mode 1

Preview

Agent reviews the record, then dials.

Mode 2

Progressive

Next contact dials the moment an agent is free.

Mode 3

Power

Multiple lines per agent, no pacing math.

Mode 4

Predictive

Pacing algorithm keeps talk time high and abandons low.

Why IntelliCX

Serious infrastructure under a modern interface.

Carrier-grade voice

Call quality and uptime built for high-volume operations.

Work from anywhere

Agents log in from any browser, with no plugins or hardware.

Ships fast

Modern platform with new features landing every release.

Role-based access

Agent, admin, and system administrator roles with tenant isolation.

Live analytics

Real-time call status, queue stats, and campaign reporting.

Three themes

Light, dark, and midnight for long shifts.